Lecture
How AI turns service emails into revenue – a practical example
- at -
- Type: Keynote
Lecture description
Every service email is a data point – and often a hidden opportunity. Using a case study from a global industry leader, Ulf Valentin and Philip Buchbender demonstrate how AI-driven categorization shifts service from a defensive role to an active value driver. They provide live insights into the project’s implementation, offer a look behind the scenes of a scalable AI architecture, and answer key questions: How does AI identify priorities? How can complex inquiries be routed to not only solve problems but actively generate revenue?
