Frequently asked visitor questions

• You can go directly into the fair without waiting.
• You receive a discount when you purchase a ticket online.
• You can view your orders at any time and, if necessary, print out your online ticket again (e.g. if the first printout is illegible).
• You can print out an invoice/receipt.
• If you make a mistake entering your personal data, you can change it.

• Print@home-Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.
• We need your e-mail address to send you your Print@home-Ticket and your customer login by e-mail.
• Your ticket will only be sent to the e-mail address that you provide during registration.

• An up-to-date Internet browser
• A valid e-mail address so that we can send you the ticket
• A PDF Reader to display the online ticket
• A valid credit card (VISA, MasterCard, American Express) to pay for your ticket or a printed or online voucher number to redeem your voucher
• A printer, because you can only pass through the turnstiles with a printed ticket
• Your online ticket is only valid together with an official photo ID.

No, due to data protection guidelines, everyone must purchase their own ticket or redeem their own voucher themself.

Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.

If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.

If multiple vouchers for 1-day tickets are used to order tickets to attend the fair on more than one day, the name of the person placing the order will appear on all the tickets.

If various people want to use vouchers for 1-day tickets, each person must register separately.

Important: Because Print@home-Tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.

If you accidently use the same name for multiple tickets, please contact us by e-mail: registrierung@messe-muenchen.de

Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home-Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: registrierung@messe-muenchen.de

In exceptional cases, e.g. if the server is busy, it may take up to 24 hours to send your ticket.

You can print out your PDF Print@home-Ticket with a PDF reader or click on the link in the e-mail to print out your ticket.

Use a black-and-white printer and standard-size paper.

If you cannot or do not want to print out your Print@home-Ticket right away, you may also do so later.

If you do not have a printer, you can forward the Print@home-Ticket PDF to someone whom you trust and have them print out the ticket for you.

No, the readers at the turnstiles only recognize the barcode if the Print@home-Ticket is printed on paper.

• Timeout: After a standby period of 30 minutes, the ticket system interrupts the ordering process for security reasons.
• At the end of the ordering process, you did not click on “Order now,” which completes the order.
• You used the Back/Forward button in the browser during the ordering process, which resulted in complications. To move to the previous or the next page, please only use the Back or Forward button on the order form.